The phone messages section is the place to log all phone calls received by your practice. When a phone message is added, an email is sent to the responsible staff to notify them of the new phone message. You can easily track the progress of each call and also filter by staff member to see if all calls are dealt with on a timely basis.

 

You can also choose to add calls that are answered by the staff (not just phone messages). It also acts as call monitoring software, so a history of all client phone calls can be logged for future reference. It's especially helpful to see the number of times a client calls your practice every year!